Here at the Hatherley Manor Hotel we are constantly striving to improve the service that we provide for our customers, therefore event feedback is very important to us, here are a selection of feedback that we have received;
"Bernie is nothing but professional, polite, friendly, helful, reliable and flexible and great at getting around problems. She has a really calm manner, which helps me to feel really relaxed about the arrangements! All the staff, at all levels, were really welcoming on the day, Matt was superb he helped me with the PA System, was really calm and professional and made my job really easy on the day, it felt like nothing was too much trouble" - Steph M - Tracscare
"Dear Bernie, I would like to take this opportunity to thank you, on behalf of myself and Sally, for making our Charity Ball such a great success. You and the staff at the hotel made every effort to ensure that the evening ran smoothly and Sally and I thank you so much for that. We have spoken to a number of guests and they have all said what a wonderful evening they had and this is in no small way due to the hard work of everyone at Hatherley Manor." - Mark W - Tewkesbury Borough Council
"Dear Bernie, excellent reviews from us you’ll be glad to hear, you were incredibly helpful and I couldn’t have organised the social aspect without you. In my time I’ve stayed in a lot of hotels and been to many conferences, organising a few of them myself and I can categorically say that you are certainly one of my top choices. The friendliness and helpfulness of your staff is what set you apart. At no point was anything too much trouble and was always met with a smile, which was picked up by everyone who attended, and it was nice to have a hotel with normal keys!
John and the team were all extremely helpful and friendly, instantly we felt like we were special and long term customers, everything was easy and exactly what we needed. Our own timings got a little delayed but John and Hugh accommodated us without any hesitation.
The quality of food was remarked by all, I meant to personally thank the chef, but just didn’t get around to it so please pass on my thanks. The replenishments of refreshments was done without me even noticing, which when providing a conference is extremely appreciated.
The bedrooms were clean and spacious, a massive thank you to the housekeeping staff for hiding the prizes under the pillows for me!
I cannot thank the staff at Hatherly Manor enough for their helpfulness and friendly manner. Every one of the attendees has said they would certainly recommend the venue to friends and family visiting the area and we will certainly keep it in mind for future events.
Please also thank Clare for the duck herding event!" - Tracy R - Natural England
"I have used Hatherley Manor for both business and as being a guest at a wedding. On both occasions the staff were attentive, professional and caring. The food was sensational. I would definitely recommend Hatherley Manor without hesitation." - Marie S
"I’d like to thank you and the staff at the hotel your support at our training course last Friday. I was very pleased with the overall organisation and the willingness of staff to help make everything run smoothly. We had good feedback from the delegates on the refreshments – the lunch was fabulous."
"Hi Bernie, a huge thank you to you and your team for another successful event. Couldn’t organise it all without your help, as you can appreciate it can get a bit daunting organising these events and I am one of the worlds worst for worrying that something may not quite go to plan.! Ivo and his team did an absolute sterling job looking after us all on the night so please pass our thanks onto them also and the food was fantastic, definitely the best yet!"
"Please accept my thanks for hosting a fabulous event – the staff / service / food / everything was just perfect, so thank you to you & all of the team!"
"The whole event was a spectacular success, as soon as we know the date we will reconfirm for next year, well done to all involved" - David H